Privacy Policy

Introduction

UrbanSoft Technology (Company number 202503261058) (including all of its subsidiaries, brands, related and/or associated companies/brands). These entities are collectively referred to as "UrbanSoft", "TravelSCQM", "we", "us", or "our".

At UrbanSoft, we value your trust, respect, and are committed to protecting your personal data and privacy. This Privacy Policy (collectively, "Policy") explains how we collect, use, share, disclose, and process personal information in accordance with the Personal Data Protection Act 2010 ("Act").

By accessing our website at Travelscqm.com, using TravelSCQM Online, TravelSCQM Mobile, or any related services, you consent to the terms outlined in this Policy and the Terms of Service.

Information Collected from You

The Service collects and stores your personal information as well as business-related information. This may include:

• Name, email address, phone number
• Profile picture, logo
• Physical addresses, business particulars
• Financial information

You can choose not to disclose your information to UrbanSoft by not using the Service.

Information about Others

The Service may also collect information about other individuals and businesses (such as employees, clients, suppliers, buyers). You must ensure you are authorised to disclose such information to UrbanSoft.

The Use of Information Collected

UrbanSoft collects information to provide the Service efficiently and for related purposes such as:

• Verify your business’ identity
• Administer the Service
• Marketing and training
• Notify you of updates
• Assist with technical or service issues
• Comply with laws and regulations
• Communicate with you

Note: Sensitive data hosted on UrbanSoft servers strictly belongs to you and is only accessed for support or maintenance purposes.

Data Aggregation

UrbanSoft may access, aggregate, and use non-personally identifiable data to:

• Understand how customers use the Service
• Improve the Service
• Create business insights or benchmarks

Location of Information Stored

Your data is hosted on servers operated by third parties (Exabytes) located in Malaysia. Hosting providers do not access your data.

We Protect Your Information

We take reasonable precautions to protect your data with SSL encryption and secure servers. However, the Internet is not always secure. Transmission of personal information is at your own risk.

If a security breach occurs, we will notify you at the first reasonable opportunity.

Disclosure of Your Information

UrbanSoft will not disclose your information to third parties without your consent, unless required by law (e.g., court orders, tax authorities).

Your Credit Card / Payment Information

We do not store or have access to your payment information. It is securely stored by our appointed payment gateway provider.

Access to Your Information

You may request access to your information by writing to care@travelscqm.com. Requests will be processed as soon as reasonably possible.

The Use of Cookies

We use cookies (both persistent and session) to track usage and improve the Service. You may reject cookies in your browser settings, but this may affect functionality.

Making a Privacy Complaint

If you wish to complain about how we handle your data, please email care@travelscqm.com with details and supporting documents.

Changes to the Policy

UrbanSoft reserves the right to update this Policy without prior notification. Please review periodically. Continued use of the Service indicates acceptance of any updates.