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How can I contact customer care?

You will learn how to contact UrbanSoft by email when you need assistance or have an inquiry.

When Do You Use This?

Use this when you need help from UrbanSoft customer service or have a question that you would like to send by email.

Before You Start

You need:

• An email account

• Your question or request

• Any relevant information or details about the issue

Precautions:

For customer service inquiries, Starter users can contact UrbanSoft by email at care@urbansoft360.com. Launch users and above can also use Live Chat after logging in.

Step-by-Step

Step 1
Open your email application or webmail.

Step 2
Create a new email.

Step 3
Enter care@urbansoft360.com as the recipient.

Step 4
Write a clear subject for your email.

Step 5
Explain your question or issue clearly.

Step 6
Include any relevant information or supporting details.

Step 7
Review your email and click Send.

Expected Result

Your email is sent to UrbanSoft customer service for review and assistance.

Important Notes

When contacting customer service, provide enough information for the support team to understand your question or issue clearly.

If you are a Launch user or above, you may also use Live Chat after logging in for real-time assistance during support hours.

Please note that the live chat support only available on our office hours, Monday to Friday (9am to 6pm), Saturday (9am to 1pm), time is refer to Kuala Lumpur time zone.

The live chat feature is only available to users on the Launch user or higher. To enable this feature, you will need to upgrade your subscription plan. Please refer to How to upgrade/downgrade my subscription plan? for detailed instructions.

Common Mistakes

• Entering the wrong email address

• Leaving the subject blank

• Not explaining the issue clearly

• Not including relevant information