Why am I unable to purchase additional users on the add-on package?

If you are unable to purchase additional users on the add-on package, it may be because your current subscription plan does not support this feature. Only users subscribed to the Growth plan or higher are eligible to purchase this add-on.

To enable this functionality, you will need to upgrade your main subscription plan to at least the Growth tier or higher. For detailed instructions on how to upgrade your subscription, please read How to upgrade/downgrade my subscription plan?.